ESSEX & SUFFOLK WATER ABSTRACT WATER FROM RIVERS IN THE COUNTIES OF ESSEX AND SUFFOLK. THESE ABSTRACTIONS ARE DIRECTED TOWARDS OUR WATER TREATMENT WORKS WHERE WE PROCESS RIVER WATER, TURNING IT INTO DRINKING WATER AND DISTRIBUTING IT TO OUR CUSTOMERS.
Essex & Suffolk Water are committed to protecting the environment and communities we serve. One such example of this is the investment we are making to ensure that our abstraction points from the rivers Chelmer, Blackwater, Stour, Waveney and Bure comply with legislation to protect eels.
Eel populations have seen a sharp decline since the 1980s and whilst the exact reasons are unknown legislation is now in place to protect eels from becoming trapped within raw water abstraction points. The regulations apply to companies and individuals who abstract water or prevent the safe passage of eels, this includes Essex & Suffolk Water.
At the River Waveney we are installing special screens made up of fine mesh panels which prevent eels from being drawn into the abstraction point which sends water to our pumping station located at Lock's Lane, Shipmeadow and on to the Barsham Water Treatment Works. This work will be carried out between January and August 2020.
The work is not complex but will require a number of construction vehicles and site staff to be present at the Waveney intake and pumping station sites. The number of vehicles and staff will be managed to reduce the local impact as much as possible, this will include maximising opportunities for off-site construction to reduce the number of deliveries to and activities at site.
OUR COMMITMENT TO YOU
We recognise that our works may inconvenience you at times and we are committed to reduce the impact that the works may have on you.
We want to provide an outstanding service while we work in your community. To help us deliver this, we have outlined some key statements for our employees and partners to work to.
We shall keep you informed during the planning stage where our work directly affects you.
We will make sure our work is carried out safely and that our works areas are secure.
Our employees and partners will always act in a professional, courteous and helpful manner.
Your opinion is important to us. We encourage comments on our Community Portal and are happy to discuss any queries raised.
We are approachable. Our site team would be happy to discuss any concerns or answer any questions you may have.
We are here to help. We will do our best to minimise disturbance and manage your expectations.