Recent freezing temperatures have caused a lot of burst pipes and leaks and our teams are working to fix these as quickly as we can. We're following COVID-19 guidelines to keep you and our teams safe and well.
This means it may take us a little longer than usual to fix some leaks. The quickest and easiest way to find out if a leak has been reported and to check the progress of the fix is by visiting our Leak Map.
We have a team of dedicated customer service specialists, all based locally. Their key mission is to repair leaks and keep you posted about what’s going on.
We're passionate about water, it's what we do and we want to make sure that you're well informed about the service we provide. Reporting a leak through the Community Portal is just one of the many ways we're improving our communication with our Customers. We would like to know what you think, if you'd like to tell us more please or call us on 0345 782 0999.