Welcome to your Community Portal


General Project
Eel Protection Scheme

Welcome to Essex & Suffolk Water's Community Portal - your voice in the work we do to improve your water services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions - and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 1.8 million customers in your communities in Essex and Suffolk.

Latest Updates

By Adrian Caswell

Hi All, The Sea Lock Gate project is progressing well, with a planned reopening of the lock at the end of March 18, as originally planned. Thank you to everyone for your patience and consideration. I attach a few key photos of the sea gate and portal dam structure. As always, if you have any questions please contact myself directly, Adrian Caswell 07484547115 Project Manager ESW    

By Adrian Caswell

Hi All, As an update to the ongoing work at Heybridge, the cofferdam installation encountered unforeseen conditions and as a result the required depth to embed sheet piles was not achieved. We are currently exploring alternative solutions to achieve a dry lock scenario as soon as possible. We are not anticipating any delays to the project at this time .I attach an image of the cofferdam for information. I will provide an update as soon as the solution has been agreed. Please feel free to contact myself or a member of the team for further information.   Best regards, Adrian Caswell Project Manager 07484547115

By Dan Wilson

Hi Everyone, Progress on site has been slower than planned due to some procurement activities. We have however made some good progress installing pipework, electrical equipment, walkways and handrails on site. The site will be a little quiet between now and mid January when we expect the new intake screen to arrive on site. We will leave the site secure and make sure access around the site entrance is free and clear for road users.    

By Daren Still

My name is Daren Still and I am the Essex & Suffolk Water Project Manager for this scheme. I and the rest of the team will be posting updates throughout the scheme duration. We are now are just finalising the final details of planning the scheme and getting ourselves prepared for starting at the very end of August 2017. We are planning on setting up to commence work following the bank holiday weekend on Tuesday 29th August with the first holes being excavated later during that first week. You will be receiving letters approximately 10-14 days before we intend to commence in each street and this letter will explain a little more what we are planning to do and how we are going to do it. Our work is also supervised by a dedicated Essex & Suffolk water representative who will be on hand to answer any questions and explain in any more detail what and how we are planning to undertake the work.

By Adrian Caswell

Just one of the photos from our open event for heybridge. Thanks again to all that attended, including the ESW team

By amanda hunt

Afternoon Heybridge, Just a quick note from me, Amanda Hunt (Essex and Suffolk Water Customer Care Manager) to say a huge thank you to those of you who were able to pop along and meet us in The Jolly Sailor on Monday. It was a great opportunity for our project team to meet the residents and I really enjoyed gaining some local knowledge of the area. As Adrian mentions we will keep you informed on progress on a weekly basis so watch this space ! You can use the 'Contact us' button at the top of this page and when you see members of the team around please come and say Hello, they will be only too happy to answer any questions you may have.   Amanda          

By Adrian Caswell

https://essexandsuffolkwater.blob.core.windows.net/projects/2/HeybridgeSeaLock-WorksInformationNoticeAugust17.pdf Good morning all, Thank you to all that attended the open event yesterday, some excellent feedback, which we endeavor to take on board for the project this winter. Currently we are due to arrive on site and set up as planned on the the 4th September 2017. During the project phase I will provide weekly updates covering progress, programme status (key milestones), upcoming works and constraints. Please do feel free to call me on the number below and I will be happy to provide clarifications as required. Please do register if you have not done so already, as you will receive notifications when updates are available to view. Best regards, Adrian Caswell Project Manager Asset Delivery Essex & Suffolk Water 07484547115            

By Dan Wilson

Work to construct the concrete base and GRP (Glass Reinforced Plastic) kiosk has been completed site successfully. We have also installed the new MCC (Motor Control Centre) within the new kiosk that will control the new rotating band screen. We will shortly be taking delivery of the new eel screen onto site and installing this onto the river front. The work so far has been blessed with good weather that has enabled us to make good progress and keep the local roads clear of mud and debris, reducing our impact on residents and other stakeholders.  

By Craig Robertson

The mud pumping work in all of the Trinity Broads is now complete. There will be activity continuing throughout May while the equipment is moved out of the Trinity Broads, mainly using the Rollesby sailing club site. Pipes and other floating objects will be moored on the opposite side of Rollesby Broad until they are removed entirely. We would be grateful if this equipment can be avoided by water users. Thank you for your understanding while these important works have been undertaken from all of the team.

By Dan Wilson

Work is well underway on site now and our contractors IWS have set up offices and storage cabins that will be on site for the duration of the work. We have also completed the excavation for the concrete slab on top of which will sit our green GRP kiosk housing the control panel for the new screen. Other work on site has included the excavation and duct laying for the new power cable between the access gate and the new kiosk. Unfortunately we have also had a break in on site. Thieves broke into our storage cabin and stole a small portable generator and a disc cutter. We have increased security on site and remain vigilant.

By Ryan Lloyd

Good morning all As you will have noticed over the past couple of weeks, we have been removing our site fencing and equipment with the re-opening of the lock. This Thursday 20th April, we shall be removing our site cabins. There will be some traffic movements throughout the day with some vehicle access restrictions at times. Please accept my apologies in advance for any disturbance caused. We shall endeavour to keep any disturbance to a minimum.   Best regards Ryan  

By Craig Robertson

The mud pumping works have now demobilised from Filby Broad and are now active in Ormesby Broad. There are 3 areas of Ormesby Broad to be pumped in the coming weeks and the work currently being carried out is at the southern-most of these areas (shown by the solid red dot below). A long (1km) floating pipe is taking the sediment to its storage location in a field immediately north of Ormesby Broad. Once again, water users are kindly asked to stay clear of this pipe which is clearly visible thanks to the yellow floats along its length. The works in Ormesby Broad will continue throughout March and into April after which the works will move to Lily Broad and to Ormesby Little Broad. Please watch out for more information on the timing of these remaining areas.  
Rate us

Rate us

We would love to hear your feed back on our community portal.

There was an error saving your answers. Please try again.

Saving your answers.
Please wait.

Your answers have been saved. Thankyou for giving us your feedback.

1. Do you feel that our Community Portal has helped to keep you informed about our work?

2. How likely is it that you would recommend our Community Portal to a friend or colleague?

3. How likely is it that you would recommend Essex and Suffolk Water to a friend or colleague?

4. Do you have any suggestions to improve our Community Portal? Optional