Smart Suffolk

We’re bringing smart water meters to Suffolk. These innovative meters will help us to protect our resources in areas of water scarcity whilst also helping you to monitor your own water usage through regular meter readings. This will lead to more accurate bills and can help you to save money. We’ll be working hard over the next two years to make these meters available in Suffolk and we will keep you fully up to date with what is happening and when.

Update by Daisy Young

Hi all,

We have exciting news! Carlton, our brand-new community engagement vehicle, will be visiting your area from mid-May onwards!

Carlton, named for the beautiful Carlton Marshes in Suffolk, will be manned by our two wonderful community engagement ambassadors Sophie and Julie. You’ll be able to ask them any questions you may have about water usage, bills, smart metering and so on.

Carlton will be travelling around, visiting as many areas as possible within Suffolk. Check out our website to see when Carlton will be near you: Community events - Carlton ( If you see him whilst he’s out and about, give him a wave or stop and say hi!

If you have any questions that can’t wait for Carlton, leave them below in the comments and someone will get back to you. Don’t forget to keep an eye on this page for future updates!

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