Essex and Suffolk Water are carrying out some Groundwater source investigation works near to Holton Village. These investigation works, involving drilling and testing of a new Groundwater Borehole, are within the field we already own off of Bungay Road. This essential investigatory works will help to inform our future investment and any further work we may carry out on the water supply network. This will help ensure that our existing water supply network remains resilient in the future and that we continue to supply our existing customers in the area with great tasting tap water.
As part of our ongoing commitment, we are investing approximately £3 million to improve the resilience of the Holton Water Treatment Works. This investment will ensure we can continue to provide high-quality tap water that meets the needs of our customers.
The Holton Water Treatment Works serves the local area by extracting groundwater under an Environment Agency permit. The water is then treated to make it safe for consumption and distributed through our network. Over time, the condition of the existing groundwater extraction infrastructure has deteriorated, so investment is needed to secure a new viable extraction point. In the future this will be connected to the Water Treatment Works to ensure it continues to operate within permit requirements and supply great-tasting tap water to our customers.
Our Commitment to You
We invest hundreds of millions of pounds annually to maintain and upgrade our water networks, ensuring that we provide top-quality products and safeguard water resources for future generations. Collaborating to deliver water services that meet the needs of both current and future communities is a priority for us.
We understand that construction work can bring noise and traffic disruption. Please be assured that we will do everything we can to minimize any inconvenience.
Our goal is to provide outstanding service while working in your community. To achieve this, we adhere to guiding principles for our employees and partners. We will work closely with the local community and other stakeholders to minimize the impact of our activities.
Whenever possible, we will inform you about upcoming work, keep you updated on progress, and notify you of any changes. Our employees and partners will act professionally, courteously, and helpfully, keeping their promises and resolving issues within agreed timescales.
Your feedback is important to us. We will seek your input on the performance of our team and the impact our work has on you and your community. If you have any concerns, we will respond promptly and investigate them without delay.