The construction phase of this project is now complete.

There may still be updates, so the project will remain here. We are still monitoring the project and will reply to any comments. So if you have any questions please feel free to comment or contact us here.


Southend East - Lead Pipe Replacement Scheme

In February 2019 we’ll be starting our lead pipe replacement programme in the Westbury Road area of Southend-on-Sea. We’ll be replacing the lead communication pipe (the pipe which goes from the water main in the street to the boundary of your property) with a new plastic pipe. For the first time we are offering to replace customers’ lead supply pipes. This is the pipe which is owned by customers or their landlord and goes from the boundary of their property, into their home. This is completely FREE for those customers within the selected area for a limited time only. Phone our lead line to make an appointment with one of our site surveyors 01268 664118.

Project updates

Update by Daren Still

Just a quick update on our progress so far. The first two streets, Cumberland Avenue and Rylands Road are now fully complete and we are currently working along Westbury Road.

We are currently forecasting that Westbury Road should take us until mid / late June to complete, at which time we shall then be moving to Seaforth Avenue.

Here are a couple of recent photographs showing our work taking place. The  first photo shows some street work in action and the second shows some lead pipe replacement taking place where it enters the property inside a customer's kitchen cupboard . The photo shows the old existing lead pipe and the new copper pipe that is being installed to replace it.


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Update by Stacy Lambourne

Customer Engagement session

We would like to invite you to meet our project team on Monday 18th February 2019 between 4pm and 8pm at:


Hamstel Infant & Nursery School (front entrance) on Hamstel Road,

Southend on Sea,


SS2 4PQ.


Please come along to our session at a time that suits you to meet us and join us for a cuppa and cake.

We’ll be happy to answer any questions you may have about the lead pipe replacement scheme including our free offer to replace your lead supply pipe.

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Update by Jayne Hull

Hello and welcome to our first project update on the Southend lead replacement scheme!

I’m Jayne Hull and I’m the lead pipe replacement coordinator for Essex and Suffolk Water. I and the rest of the team will be keeping you posted with project updates. We’d also love to hear back from you. Please use the comments below or the ‘contact’ page. This is a new scheme so any feedback you have is really important to us!

Tomorrow, Wednesday 16th January and Thursday 17th January our samplers would like to take a water sample from some customer taps so you may spot us on the street or we may call at your door to request a water sample from your tap. Your patience during this time is very much appreciated. We’ll always present our identification to you if we knock at your door.

Also, anyone that has been in touch with us to request an appointment to discuss their free lead pipe replacement will be contacted this week. Our contractor, Lowman, will be phoning everyone back to arrange an appointment date.

If you haven’t done so already, don’t forget to contact us to register your interest for your free lead replacement. Remember this offer is free for a limited time only! Please contact us on 01268 664118.

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