The construction phase of this project is now complete.

There may still be updates, so the project will remain here. We are still monitoring the project and will reply to any comments. So if you have any questions please feel free to comment or contact us here.


Southend East - Lead Pipe Replacement Scheme

In February 2019 we’ll be starting our lead pipe replacement programme in the Westbury Road area of Southend-on-Sea. We’ll be replacing the lead communication pipe (the pipe which goes from the water main in the street to the boundary of your property) with a new plastic pipe. For the first time we are offering to replace customers’ lead supply pipes. This is the pipe which is owned by customers or their landlord and goes from the boundary of their property, into their home. This is completely FREE for those customers within the selected area for a limited time only. Phone our lead line to make an appointment with one of our site surveyors 01268 664118.

Meet the Team

Essex & Suffolk Water would like to introduce you to some of the people working on the Southend East Lead Replacement scheme, supporting our customers to become lead free. 

Our site surveyor will arrive at the time of your pre-booked appointment and will introduce themselves showing their identification badge.


Jayne Hull

Lead Pipe Replacement Coordinator

Hi, I’m Jayne and I’m the lead pipe replacement coordinator for Essex and Suffolk Water. I’m very excited about this new opportunity we are offering customers. I’m looking forward to seeing the project progress and hopefully meeting some of you when we’re working on your street.


Daren Still

Project Manager

We are really looking forward to commencing work on this important project to replace the lead water pipes in your area. Our project team will be working hard to carry out this work as effectively as possible and will be providing various updates and information as the work progresses. Thank you for your cooperation whilst we carry out these important improvements to your water supply.


Stacy Lambourne

Project Support

Hi, I am Stacy.  I work to support the project coordinator and provide the updates and information on the portal.  I am looking forward to being involvled with this and hope customers' take advantage of this lead replacement scheme.