GENERAL PROJECT

Water’s Worth Saving

We’re working with customers, community members and local charities across this area of Mid Suffolk to protect water resources for generations to come. This region is bounded by the River Waveney to the North, from its source at Redgrave in the West to Harleston in the East. It stretches as far South as Mendlesham Green and to Laxfield in the East.

Project updates

Update by Stef Chester

Happy New Year!

Between September and Christmas, our teams have been out in the area checking for, and repairing, leaks where possible to reduce the amount of water wasted from our pipework. We’ve been using satellite imaging and new technology to help us do this, and we plan to continue using these throughout the rest of the project to make sure we save every drop we can.

Our teams have also been quick to respond to leaks in customer homes and we’ll continue to help where we can, so if you think you might have a leaking toilet, or a leak elsewhere in your home, please get in touch with us to see if we can help. To report a leaking toilet and to find out if we can fix it for free, you can get in touch with us online here, call us for free on 0800 953 0130 or email watersaving@nwl.co.uk

We were out and about in a number of the local villages and towns to raise awareness of our initiative and you may have seen our posters or postcards on local noticeboards or in community hubs. We’re looking forward to continuing the conversation with you at community events over the next eight months and, once we have a better idea of government restrictions, we’ll be sharing the events we’ll be attending over the spring and summer on here and on our ‘Planned Event’s page.

We also launched our nomination form for community groups and charities in December. You know your patch better than anyone else and that’s why we’re asking you to nominate charities and community groups that support critical issues that are close to our heart and would benefit from the funding available. You can nominate charities or community groups here. The more water that you help us save, the more funding will be available for projects in your area.

With colder weather forecasted, you might notice more leaks when you’re out and about so please do report any leaks you see, you can report them online here or, if you’ve found a serious leak, you can call our emergency leakline on 0800 526 337.

You can also do your bit and raise funds for your community by using water wisely throughout the day both in and outside of your home, click here for water saving tips or to use our virtual water efficiency assistant.

And if you don’t have a water meter, it might be worth looking into getting one fitted. Having a water meter allows you to become more aware of your usage, and the less you use, the less you pay. Check out our water usage calculator here to see if you could save money with a water meter and you can also apply online to have one fitted.

We’re looking forward to working with you in 2022!

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Update by Harriet Morrison

Hi and thanks for visiting our community portal for our Water's Worth Saving initiative. My name is Harriet and I’m the Customer Engagement Advisor for Essex & Suffolk Water. I’ll be providing updates on behalf of the Water's Worth Saving team throughout the duration of the scheme so please remember to check back regularly to follow our progress.  

This area of Suffolk is our focus, due to challenges faced with supply and demand, whereby the combination of repeatedly warm, dry weather spells, more people holidaying in the area, and more people working from home during the Coronavirus pandemic has resulted in an increase in the use of water.   

The amount of water available for us to treat in this area hasn’t increased, it has and will stay the same. We can’t take any more water away from the surrounding environment. That’s why it’s so important that we work together to reduce any water wastage and unnecessary use, to make sure our teams can keep up with the demand.  

We are excited to bring this opportunity to this area of Suffolk and can’t wait to dive right in and succeed with the local community. Our plan is to work together with local groups, schools, charities, and residents to protect local water resources. I’ll share more information here soon about our plans to attend community events and I’d love to see you there and have a chat. I’ll also be available to talk over Zoom or Teams on a regular basis, and we'll also be holding frequent digital discussion groups, the details of which will be posted in due course. 

Want to get involved and raise funds for your community? Play your part by: 

Reporting any leaks seen out and about via our leakage portal. 

Reduce the amount of water wasted throughout the day in your home/community. 

Repairing leaking toilets and be on the look out for leaking toilets.  

And don’t forget, if you haven’t got a water meter, having one fitted also allows you to become more aware of your usage, and the less you use, the less you pay. 

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